1. What do the venues ticketed by the FlynnTix Regional Box Office offer for Accessibility Services?
The FlynnTix Regional Box Office provides a listing of accessibility services available at the Flynn Center's spaces online at http://www.flynntix.org/Accessibility.aspx. For other venues for which it sells tickets, accessibility information is available by calling the Box Office at 802-863-5966, relay calls welcome.
2. What is my user name and password?
If you already have an email address on file with the Flynn but cannot remember your login, you can
look up your account. Simply enter your email address and an email will
immediately be sent to that email account containing the appropriate information. If you are unsure of
the email address you used to register, send an email to firstname.lastname@example.org and we can look up your
account. If your account is not found but you have purchased tickets before, please contact email@example.com
and we will add your email to your account. If you have not purchased tickets before, you will need to create
a user name and password by registering on the site.
3. How can I search for the performance/show I want?
There are many ways to search for a performance.
- You can type in the name of the artist, the genre, or the presenter in the Search bar in the upper right hand part of the homepage.
- The homepage offers two tabs in the middle of the page. The left tab, titled “Upcoming Events at the Flynn,” lists the next four performances that are happening at the Flynn Center—either on the MainStage or in FlynnSpace—that are presented by the Flynn Center or another promoter. The right tab, titled “Upcoming Regional Events,” lists the next four area events that are not being presented at the Flynn Center, but for which the FlynnTix Regional Box Office sells tickets. Click on the Next and Previous buttons at the bottom of the listing to move to the next four events.
- You can click on "calendar" in the upper right side of the page. If you know the approximate date of the show this may be the best way to find it.
- If you know the presenter of the performance, you can click on the presenter logo or the link for all regional presenters in the box on the right-hand side of the homepage. All performances being presented by the promoter you select will be listed.
- Click on the Advance Search link on the Search box. Enter the artist name, presenter, venue or a keyword (such as jazz) to search for an event.
4. How do I purchase a Flynn Center Membership?
You can purchase a membership with your ticket order by adding a membership to your cart..
You can also purchase a membership without buying tickets online or by calling Brennan Neill at 802-652-4507.
5. I’ve selected my show, entered my section and quantity, how do I place the order?
Click on the “Add to Cart” button. You will be brought to your shopping cart. You may check out from this page or continue shopping.
6. Where do I find my seat numbers?
Once you get to the "Shopping Cart" page (after clicking the "Add to Cart" button) you will see your seat numbers in the details of the show. Please note that General Admission shows do not show seat numbers.
7. What if I want to change my seats or sit in a specific area?
The web ticketing system will assign you the best available seat(s) in the price level/section you select. If you want to sit in a specific area within that section or have specific seating requests, please call the Box Office (802-86-FLYNN) and order your tickets on the phone or visit the lobby window at 153 Main Street, Burlington, instead of purchasing on the web.
8. Can I see my seats on a seat map?
Yes, for reserved venues (Flynn MainStage, some events at Memorial Auditorium, etc.) there will be a “View Seating Chart” link in the Shopping Cart. If you click on that link, a seat map will pop up.
9. Why do the tickets cost more than what was advertised?
Often promoters advertise ticket prices without taxes or surcharges added into the cost and then put in small print that applicable taxes and surcharges will apply. When you add up the total cost of the taxes and surcharges, the actual ticket price is often higher than the advertised price. The ticketed price you see displayed on the FlynnTix web site includes these surcharges.
Please remember that the Flynn charges phone and web service fees. These fees will be a separate line item on your online summary (not included in the ticket price). When you receive tickets in the mail the service fees will be noted to the left of your address. Click here to read more about our service fees.
The Flynn Center is committed to providing the highest possible level of service to our patrons. Since we are a non-profit organization, we charge a service fee to help defer the costs of providing this service. These fees cover the costs related to fulfilling your ticket order such as web development and maintenance expenses.
- Service Fees: There is a $3.50 per ticket fee for all tickets purchased by telephone or internet. There are no service fees for purchasing tickets in person at the FlynnTix Regional Box Office. All tickets are subject to tax and additional fees charged by outside promoters. Service fees include postage (if applicable).
10. How much are the Online Service Fees and Phone Service Fees, and what are they for?
The Flynn Center is a nonprofit organization and we charge fees to help defer the cost of doing business. The Online Service Fee is $3.50 per ticket. This fee allows the Flynn to cover the additional infrastructure costs entailed in processing web orders. These costs include those for computer software and hardware, and web site development and maintenance.
The Phone Service Fee is $3.50 per ticket. This fee covers the costs of staffing and upkeep of the phone system as well as the software and equipment required to run a call center.
The FlynnTix Service fees can be avoided by purchasing tickets in person at our window at 153 Main Street in Burlington but all other taxes and fees will still be applicable. The phone and online service fees include postage (if applicable).
11. What if I want someone else to pick up my tickets for me?
When you click on the Checkout button on the Shopping Cart page, you will see options for the delivery of your tickets. Select “Hold at Box Office” and in the box below enter the name of the person that will be picking up the tickets. Remember that an ID is required to pick up tickets. If you select this option, please note that the tickets should be picked up at the venue on the day of the show, and not the Flynn Center, unless the performance is at the Flynn Center.
12. What if I want my tickets shipped to a different address?
Once you choose the delivery method of mail and click continue, you will arrive on the Delivery Address page. You may enter a different delivery address here by clicking on the “Edit” link and then entering the appropriate information.
13. If I buy tickets for a “rain or shine” show, and it rains, can I get a refund or will the show be cancelled?
It is always up to the promoter of the show to make the call to cancel the show. However, if a show is billed as “rain or shine,” then as long as the artist is able to perform, the show will go on. It is the FlynnTix policy to not offer exchanges or refunds and when a show that is billed as “rain or shine” goes on, and there will be no refunds applicable due to weather.
14. What is the show cancellation policy in the event of bad weather?
The Flynn Center is contractually obligated to pay artists and crew for our performances and therefore rarely cancels a performance for weather. If the artist is here, the show will go on.
Please visit our website for updates. We immediately post notice of cancellations or postponements on the show ticket page. If a show goes on as scheduled we are unable to refund tickets. Other promoters may have different policies.
Please do not endanger yourself this winter, but make sure to give yourself plenty of time to travel and park safely.
15. I am attending a performance at the Flynn Center. The seat numbers on my tickets are 1, 3, and 5. Are the seats next to each other?
Yes. The section of seats on the right hand side of the Flynn MainStage has odd numbered seats and the section on the left hand side of the theater has even numbered seats. This makes it easier to locate a particular seat. Seating in the center section begins with 101 and is consecutive. If your seats are consecutive odd or even numbers, then they are next to each other.
16. Does my two-month/two-year-old child need a ticket?
Yes. Due to local fire codes, every person needs a ticket regardless of whether or not they will be sitting in a seat or on a lap. The only exception to this is that infants up to 12 months old will be admitted free to Flynn Season Family Matinee performances, specifically designated in the season brochure. Other promoters will generally specify their policies regarding children. If there is no specific text with the performance that says children under a certain age are admitted free, you should expect to buy a ticket for all members of your party.
17. What is the Dress Circle? Why is it sometimes available and sometimes not?
The Dress Circle applies to select performances on the Flynn Center MainStage and means that two rows of seats are set up in front of row A. The performances that have Dress Circle seating will not have an orchestra. It is the decision of the promoter as to whether they want these two extra rows. Any time there is Dress Circle seating available for a performance, it will be specified along with pricing and other information on our website.
18. Why does the Flynn ask for my address and phone when I purchase tickets?
There are many reasons that we require address and phone number information, even if you are buying tickets in person. If you’re paying with a check or credit card, our system requires that we have address and telephone information in order to protect our customers against fraud. We also are unique in the fact that we will replace lost tickets for Flynn-presented performances; in order to do that we need to collect this information to have a record of the sale so we know which seats belong to whom. Finally, if there is ever a cancellation or change to a performance, particularly a date or time change, we need to be able to contact you.
19. Will you use my phone number for telemarketing or sell it to other organizations?
20. Why isn’t there a student or senior discount available?
Every promoter offers different discounts for tickets to their shows and some offer none at all depending on the performance. But it never hurts to ask if there are any discounted prices for a show.
21. When and how should I expect to receive my tickets?
If you order your tickets more than nine days before the date of the performance, they will be mailed to you via the U.S. Postal Service within two business days after you place your order, though in cases of a popular sale, it may take up to two weeks. You can also specify that you would like the tickets held and then you can pick them up at the venue on the night of the show or anytime before then at the FlynnTix Regional Box Office window at 153 Main Street in Burlington. If the show is within nine days, then the tickets will automatically be held for you to pick up at the performance venue on the night of the performance. Please remember that an ID will be required when picking up tickets.
22. What time do the doors open to begin seating?
Every venue and presenter decides what time they will open the doors, so if a show is not at the Flynn Center, Memorial Auditorium, or the Champlain Valley Exposition you should first double-check your ticket. If it is not printed on your ticket, please call the Box Office at 802-863-5966, voice/relay calls welcome.
If the performance you are attending is on the Flynn MainStage, the lobby opens 1 hour before the start of a performance and the theater itself opens 30 minutes prior to the show to begin seating. On weekdays, the Box Office will remain open from 10 am (11 am on Saturdays) through the start of the show. On Sundays, the Box Office opens one hour before curtain time.
If the performance is in FlynnSpace at the Flynn Center, the doors will open 30 minutes before curtain time. The Box Office will also open 30 minutes before curtain time for FlynnSpace shows.
If the show you are attending is at Memorial Auditorium or the Champlain Valley Exposition, the doors will typically open one hour before show time to begin seating.
23. Can I bring my camera or recording device to the performance?
Flynn Center and Champlain Valley Fair policies state that no cameras or recording devices are permitted inside the venue unless specifically permitted by the artist. Please check with the Box Office as every performance differs on what is allowed and what is not acceptable to bring inside. In most cases cameras and/or recording devices are not permitted.
24. Do I have to pay shipping and handling fees if I am going to pickup the tickets on the night of the show or if I reserve them over the phone and come to the window to pay for them?
The $3.50 per ticket phone service fee and the $3.50 per ticket web service are applicable regardless of how the tickets are delivered. You will pay these fees even if the tickets are held for pickup or if you reserve them over the phone and then come pay for them in person. Remember that you can always avoid this service fee by purchasing tickets in person at our window at 153 Main Street in Burlington.
25. May I resell my ticket if I cannot use it?
You may resell your ticket for the face value of it. The FlynnTix Regional Box Office does not condone the secondary sale of tickets for a value exceeding the purchase price and reserves the right not to do business with any individual known to engage in this practice.
26. Why are there tickets available for a higher price on other websites?
The FlynnTix Regional Box Office is the only authorized ticket seller for shows presented at the Flynn Center, Champlain Valley Fair and Memorial Auditorium. We do not provide tickets to other sellers with the exception of occasional partnerships with nonprofit organizations as fundraisers. Tickets purchased from other sources are purchased at your own risk. We urge patrons to purchase tickets through us only as tickets available on other web sites are usually sold by ticket scalpers who charge inflated prices. By purchasing through us, you are assured that the ticket you receive is valid and is being sold to you at face value.
When you buy from someone other than the FlynnTix Regional Box Office:
- We cannot guarantee that your tickets are genuine.
- You may pay more than face value.
- We cannot replace lost or stolen tickets.
- We cannot contact you with information on show cancellations, time changes, other performance updates, upcoming shows or other useful information.
- You are supporting businesses that make it harder for true fans to see their favorite performers without paying a premium charge.
27. Where may I dance when I attend a show at the Flynn Center's MainStage?
Due to fire regulations, there is no dancing allowed in the middle aisle, in front of the stage, or anywhere in the balcony. Dancing is allowed on the floor side aisles up to the exit doors and at the back of the hall.
28. What happens if I arrive late to the performance?
If the performance you are attending is at the Flynn Center (either the MainStage or FlynnSpace), you will not be seated until a suitable break in the performance, as directed by the artist. If the performance is elsewhere, late seating is at the discretion of the venue.
29. What are the addresses for venues?
- Flynn Center for the Performing Arts and FlynnSpace: 153 Main Street, Burlington (802) 863-5966
- Champlain Valley Fair (at the Champlain Valley Expo): 105 Pearl Street, Essex Junction (802) 878-5545
- Memorial Auditorium: 250 Main Street, Burlington, (802) 864-6044
- University of Vermont: Recital Hall, 384 South Prospect Street, Burlington (802) 656-4455
- University of Vermont: Ira Allen Chapel, 26 University Place, Burlington (802) 656-4455
- Club Metronome and Nectar’s: 188 Main Street, Burlington (802) 658-4771
- Elley-Long Music Center: 233 Ethan Allen Avenue, Colchester (802) 655-5030
30. What are the FlynnTix Regional Box Office's hours of operation?
Tickets to all performances at the Flynn—and to many other regional events and venues—may be purchased year-round through the following methods:
- FlynnTix Window Orders: 153 Main Street, Burlington, VT
Monday-Friday 10 am-5 pm,* Saturdays 11 am-4 pm*
Cash, checks made out to Flynn Center for the Performing Arts, American Express, Visa, MasterCard, and Discover are accepted.
* Extended Hours: Monday through Saturday on the days of MainStage shows, the Box Office extends its in-person hours at the window until a half-hour after curtain time. On days of FlynnSpace shows, the Box Office reopens a half hour before show time. One-half hour prior to a MainStage or FlynnSpace show, only that day's event will be available for purchase to ensure timely seating. The Box Office window opens one hour before curtain time for Sunday MainStage shows and on holidays when there is a performance scheduled.
- FlynnTix Phone Orders: 802-86-FLYNN / 802-863-5966 voice/relay calls welcome
Monday-Friday 10 am-5 pm, Saturdays 11 am-4 pm
Phone convenience fee of $3.50 per ticket is non refundable.
American Express, Visa, MasterCard, and Discover are accepted.
- FlynnTixWeb Site: www.flynntix.org
On line convenience fee of $3.50 per ticket is non refundable.
American Express, Visa, MasterCard, and Discover are accepted.
- Fax Orders: NOT ACCEPTED at any time due to the possibility of lost or unreadable information.