1. What is my user name and password?
If you already have an email address on file with the Flynn, from the FlynnTix homepage, click on "Log In." There is a link that says “Forgot User Name or Password?” Click on this link. Simply enter your email address and an email will immediately be sent to that email account containing the appropriate information. If you do not currently have an email address on file with us, you will need to create a user name and password by registering on the site. To do this, go to the "Log In" page and click on the "Register" button.

2. How can I search for the performance/show I want?
There are many ways to search for a performance.

1. From the FlynnTix homepage: www.flynntix.org

a. The homepage offers three columns. The first (to the left) lists frequent presenters for which the FlynnTix Regional Box Office sells tickets. The middle column lists the next 10 events that are happening at the Flynn Center, either on the MainStage or in FlynnSpace. The right column lists the next 10 events that are happening at regional venues (those other than the Flynn Center) for which FlynnTix is selling tickets.

b. You can click on "calendar" in the upper left corner. If you know the approximate date of the show this may be the best way to find it.

c. You can also click on “ticket search” in the upper left corner. With this function you can search by date range, OR artist, OR venue, OR presenter, OR keyword. A keyword is a general term that might describe a show or set of shows, for example, jazz, dance, Broadway, etc. Venue and presenter searches are drop down menus where most, but not all, of the venues and presenters for which the FlynnTix Regional Box Office sells tickets are listed. For the artist search, if searching for a group or band, you will usually be able to locate it by searching on the full name of the band. However, if you are searching for a single artist, you should enter ONLY their last name into the search field. For example, if you’re looking for Bruce Hornsby, type Hornsby into the search field. If you enter his full name, the system will not be able to locate the performance.

2. From the Flynn Center homepage: www.flynncenter.org

a. In the upper right corner, click on the “FlynnTix Buy Tickets” icon. Follow the instructions above (part A of this question’s answers).

b. Or, in the upper right corner click on the “search” icon. This allows you to either search the Flynn Center site using keywords or go to the FlynnTix searching functions (discussed above in part 1of this question’s answers).

c. In the upper left corner, pull down the “Events” menu. You can get to the search function via three options from this menu pull down. You can search for your performance with search, you can browse the calendar, or if you know that the performance you are looking for is presented by the Flynn Center, you can click on “flynn center presents” and view the current season's performances organized by genre (ie broadway, jazz, etc…).

3. How do I purchase a Flynn Center Membership?
Individual Memberships may be purchased on line: Go to www.flynncenter.org and click on “Support the Flynn,” it will expand into a menu and then choose “Individual Membership.”
Corporate Memberships cannot be purchased on line. You may view the benefits of corporate membership on line at www.flynncenter.org. Click on “Support the Flynn,” and then choose “Corporate Membership.” To purchase a Corporate Membership please contact Nancy Abbott-Hourigan at 802-652-4505 or nabbott@flynncenter.org.

4. I’ve selected my show, entered my section and quantity, how do I place the order?
Scroll down the page until you see the “Reserve Tickets” button. Click on this button and proceed.

5. Where do I find my seat numbers?
Once you get to the "Shopping Cart" page (after clicking the "Reserve Tickets" button and logging in) you will see your seat numbers in the details of the show.

6. What if I want to change my seats or sit in a specific area?
The web ticketing system will assign you the best seat available seat(s) in the price level/section you select. If you want to sit in a specific area within that section or have specific seating requests, please call the Box Office and order your tickets on the phone or visit the lobby window at 153 Main Street, Burlington, instead of purchasing on the web.

7. Can I see my seats on a seat map?
Yes, for reserved venues (Flynn MainStage, some events at Memorial Auditorium, etc.) the name of the venue will be a link on the shopping cart page. If you click on the venue name a seat map will pop up.

You can also click the links here: Flynn MainStage / Champlain Valley Fair / Memorial Auditorium / McCarthy Arts Center at Saint Michael’s College / Royal Tyler Theatre at the University of Vermont

8. Why do the tickets cost more than what was advertised?
Often promoters advertise ticket prices without taxes or surcharges added into the cost and then put in small print that applicable taxes and surcharges will apply. When you add up the total cost of the taxes and surcharges, the actual ticket price is often higher than the advertised price. The ticketed price you see displayed on the FlynnTix web site includes these taxes and surcharges.
Please remember that the Flynn charges phone and web convenience fees (click here for more information about convenience fees). These convenience fees will be a separate line item on your on-line summary (not included in the ticket price). When you receive tickets in the mail the convenience fee will be noted to the left of your address.

9. How much are the Online Convenience Fees and Phone Convenience Fees, and what are they for?
The Online Convenience Fee is $2.25 per ticket. This fee allows the Flynn to cover the additional infrastructure costs entailed in processing web orders. These costs include those for computer software and hardware, web site design, development and maintenance, and communications technology.

The Phone Convenience Fee is $2.25 per ticket. This fee covers the costs of staffing and upkeep of the phone system as well as the software and equipment required to run a call center.

The Outlet Convenience Fee is $2.25 per ticket. This fee covers the costs associated with maintaining an outlet site at Copy Ship Fax Plus in Essex Junction, Vermont.

The FlynnTix convenience fees can be avoided by purchasing tickets in person at our window at 153 Main Street in Burlington but all other taxes and fees will still be applicable.

10. What if I want someone else to pick up my tickets for me?
When you click on the Checkout button on the Shopping Cart page, you will see options for the delivery method of your tickets. Select “Hold at Box Office” and in the box below enter the name of the person that will be picking up the tickets. Remember that an ID is required to pick up tickets.

11. What if I want my tickets shipped to a different address?
Once you choose the delivery method of mail and click continue, you will arrive on the Delivery Address page. You may enter a different delivery address here by clicking on the “Use New Address” button and then entering the appropriate information below. You may also ship to a different name by entering it into the box on the right hand side of the page.

12. If I buy tickets for a “rain or shine” show, and it rains, can I get a refund or will the show be cancelled?
It is always up to the promoter of the show to make the call to cancel the show. However, if a show is billed as “rain or shine,” then as long as the artist is able to perform, the show will go on. It is the FlynnTix policy to not offer exchanges or refunds and when a show is billed as “rain or shine,” there will be no refunds applicable due to weather.

13. I am attending a performance at the Flynn Center. The seat numbers on my tickets are 1, 3, and 5. Are the seats next to each other?
Yes. The section of seats on the right hand side of the Flynn MainStage has odd numbered seats and the section on the left hand side of the theater has even numbered seats. This makes it easier to locate a particular seat. Seating in the center section begins with 101 and is consecutive. If your seats are consecutive odd or even numbers, then they are next to each other.

14. Does my two-month/two-year-old child need a ticket?
Yes. Due to local fire codes, every person needs a ticket regardless of whether or not they will be sitting in a seat or on a lap. The only exception to this is that infants up to 12 months old will be admitted free to Flynn Season Family Matinee performances, specifically designated in the season brochure. Other promoters will generally specify their policies regarding children. If there is no specific text with the performance that says children under a certain age are admitted free, you should expect to buy a ticket for all members of your party.

15. What is the Dress Circle? Why is it sometimes available and sometimes not?
The Dress Circle applies to select performances on the Flynn Center MainStage and means that two rows of seats are setup in front of row A. The performances that have Dress Circle seating will not have an orchestra. It is the decision of the promoter as to whether they want these two extra rows. Any time there is Dress Circle seating available for a performance, it will be specified along with pricing and other information on our website.

16. Why does the Flynn ask for my address and phone when I purchase tickets?
There are many reasons that we need address and phone number information, even if you are buying tickets in person. If you’re paying with a check or credit card, our system requires that we have address and telephone information in order to protect all of our customers against fraud. We also are unique in the fact that we will replace lost tickets for Flynn-presented performances; in order to do that we need to collect this information to have a record of the sale so we know which seats belong to whom. Finally, if there is ever a cancellation or change to a performance, particularly a date or time change, we need to be able to contact you.

17. Will you use my phone number for telemarketing or sell it to other organizations?
The FlynnTix/Flynn Center Public Statement on Mail, Phone, and Email List Policy is as follows: the Flynn Center for the Performing Arts and the FlynnTix Regional Box Office do not sell or rent mail, phone, or email lists. Organizations that sell tickets through the FlynnTix Regional Box Office do receive this information about their ticket buyers. The Flynn utilizes mail, phone, and email information to promote our own activities, allowing patrons the right to opt out of any or all of these forms of communication at any time. The Flynn occasionally shares targeted ticket buyer mailing lists with like organizations for one-time-use only, to promote activities that may be of interest to our patrons. Donor lists are never shared. While the Flynn cannot be responsible for the practices of other presenting organizations, our partner not-for-profits do adhere to similar policies. We will not forward any information to them if patron permission has been denied.

18. Why isn’t there a student or senior discount available?
Every promoter offers different discounts for tickets to their shows and some offer none at all depending on the performance. But it never hurts to ask if there are any discounted prices for a show.

19. When and how should I expect to receive my tickets?
If you order your tickets more than one week before the date of the performance, they will be mailed to you via the U.S. Postal Service within two business days after you place your order. You can also specify that you would like the tickets held and then you can pick them up at the venue on the night of the show or anytime before then at the FlynnTix Regional Box Office window at 153 Main Street in Burlington. If the show is within seven days, then the tickets will automatically be held for you to pick up at the venue on the night of the performance. Please remember that an ID will be required when picking up tickets.

20. What time do the doors open to begin seating?
Every venue and presenter decides what time they will open the doors, so if a show is not at the Flynn Center, Memorial Auditorium, or the Champlain Valley Exposition you should first double-check your ticket. If it is not printed on your ticket, please call the Box Office at 802-863-5966, voice/relay calls welcome.

If the performance you are attending is on the Flynn MainStage, the lobby opens one hour before the start of a performance and the theater itself opens 30 minutes prior to the show to begin seating. On weekdays, the Box Office will remain open from 10 am (11 am on Saturdays) through the start of the show. On Sundays, the Box Office opens one hour before curtain time.

If the performance is in the FlynnSpace at the Flynn Center, the doors will open 30 minutes before curtain time. The Box Office will also open 30 minutes before curtain time for FlynnSpace shows.

If the show you are attending is at Memorial Auditorium or the Champlain Valley Exposition, the doors will open one hour before show time to begin seating.

21. Can I bring my camera or recording device to the performance?
Please check with the Box Office as every performance differs on what is allowed and what is not acceptable to bring inside. In most cases cameras and/or recording devices are not permitted.

Flynn Center and Champlain Valley Fair policies state that no cameras or recording devices are permitted inside the venue unless specifically permitted by the artist.

22. Do I have to pay shipping and handling fees if I am going to pickup the tickets on the night of the show or if I reserve them over the phone and come to the window to pay for them?
Shipping and handling fees are calculated separately when you order tickets from the FlynnTix Regional Box Office. Shipping charges are $0.75 in the US and $1.00 to Canada and are not charged when tickets are requested to be held for “Will Call” (meaning to be picked up at the venue night-of-show). The $2.25 per ticket phone convenience fee and the $2.25 per ticket web convenience fee are applicable regardless of how the tickets are delivered. You will pay these fees even if the tickets are held for pickup or if you reserve them over the phone and then come pay for them in person. Remember that you can always avoid the convenience fees by purchasing tickets in person at our window at 153 Main Street in Burlington.